Clients at Tavex can purchase gold and silver products either by placing an order through our online shop, or by visiting one of our offices where the desired products can be purchased over the counter. Take into consideration that the client, the payer and the recipient must be the same person. This applies both to purchases in our online shop and in our offices.
Paying an Online Order
Tavex only accepts bank wire transfers for online purchases.
A. Invoice: Once you have placed an order through the online shop, an advanced invoice containing the payment details will be sent automatically to the email address that you provided during the checkout process. When making the payment, the funds should be sent to one of our bank accounts listed on the invoice.
When making the bank transfer, always refer to the order number.
B. Clearing of the funds: The clearing of your payment will usually take place in the same banking day. If the payment is made after 16:30, the clearing may take place on the next morning depending on who you bank with.
Paying Over the Counter
For purchases over the counter, Tavex accepts cash, foreign currency and debit/credit cards.
A. Foreign currency: Tavex accepts foreign currency as a payment option; however, we are required to exchange the foreign cash into euros upon purchase – we offer a preferable exchange rate when you buy gold or silver. Please contact us on +358 9 68 149 149 or by email at email@example.com for more information regarding this service.
B. Debit/credit card: We accept Visa and Mastercard debit/credit cards. The fee when buying with a Finnish debit card is 0,75 eur and with Finnish credit card 0,9 % of the amount. In foreign cards the fee is 1,65 % of the amount.
Anti-money laundering regulations
For sales and purchases of gold and silver products over 15 000 euros, we are required by Finnish law to identify the person. In order to facilitate the personal identification, the client shall present one of the following documents:
– Finnish passport
– ID card
– Diplomatic passport
– Driver’s license issued in Finland (Finnish citizen)
– Passport of a foreign country or a passport of a foreigner
NOTE! No transactions will be carried out upon failure to present the document!