Frequently asked questions

You are welcome to come and collect your products at our office in Helsinki the same day that we have received your payment.

Secure and fast delivery by Posti: Your order delivered by Posti and is fully insured. After we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 or 2 working days. Posti courier will contact you via phone. Once the products have been packaged and sent you will receive instructions and a code to track the shipment.

The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money.

The cost of delivery is calculated in the cart checkout on the basis of the weight and value of products. You can check the cost if you add products in the cart and choose delivery method.

Bank note exchange means that the notes of Euro as well as the notes of foreign currencies can be exchanged for larger or smaller notes.

For example:

You have a hundred 20€ notes and wish to have four 500€ notes.

You have ten 500 Swedish krona bank notes and wish to receive fifty 100 krona notes.

This service has a fee. The minimum fee is 4 EUR or 0.5% of the sum for Euros and 0.4%–5% for foreign currencies.

NOTE! Notes are exchanged upon existence.

For further information, please contact us on +358 9 68 149 149 or at tavex@tavex.fi for further information.

Although we can arrange large sums of foreign currency at short notice, we recommend that you contact us on +358 9-68 149 149 or at tavex@tavex.fi in order to reserve the currency.

Commission on foreign exchange is 3 euros, when the currency is not bought from Tavex.

We accept only euro coins.

We only buy and sell currencies that are listed on our website.

All the currencies we work with and their respective exchange rates can be found on our website at www.tavex.fi

Please take note that all the currencies we sell we obviously buy back

1. Delivery
2. Insurance
3. Packaging
4. Shipment Tracking
5. Delays
6. Shipping Prices

1. Delivery

When placing an order through our online shop, you can choose to have the products delivered to you by Posti or to collect them in person at one of our offices in Finland. Please take notice that we do not send products outside Finland.

A. Delivery by Posti: after we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 or 2 working days. You will receive a delivery notification from Posti, when the delivery is to be collected from your nearest post office.

B. Self pick-up: you are welcome to come and collect your products at our office in Fabianinkatu 12 Helsinki the same day that we have received your payment.

In both instances, you need to bring a valid ID to collect the products.Take into consideration that the client, the payer and the recipient must be the same person.

2. Insurance

The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, Posti is liable to compensate.

3. Packaging

The products are encased in protective wrapping and placed in a discreet, unbranded padded package.

4. Shipment Tracking

Once the products have been packaged and sent you will receive instructions and a code to track the shipment

5. Delays

Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.

6. Shipping Prices

The shipping charge is 18 euros per 5000 euros insured package, applicable to deliveries within Finland.

Buy Online from Tavex

To place an online order, just follow these six easy steps:

1. Choose your Products
Find the desired products under our product category list (Gold Bars | Gold Coins | Silver Bars | Silver Coins) and add them to your shopping cart by clicking the “Add to Cart” button.

2. Check your Cart
The shopping cart provides you with an overview of the total value of your order and enables you to easily add to or take away the products you have previously chosen. Once you feel ready to finalise your order, just click the “Checkout” button that is visible at the bottom right of your shopping cart window.

3. Checkout
In the checkout window, we ask you to select a delivery option (self pick-up or insured mail), and to fill in the required personal information either as a member or as a guest. Review that you have filled in all the details correctly and thereafter click the “Order” button that is visible at the bottom right of your checkout window.

4. Confirmation
Your order is now placed and an invoice containing the payment details and the instructions on how to transfer the funds is automatically sent to the email address you provided during the checkout.

5. Make Payment
The clearing of your funds usually takes place on the same day. If you make the paymant after 16:30 or on the weekend the clearing may take place on the next banking day morning, depending on who you bank with. Click here to read more about our payment options.

6. Identify yourself via Veriff

You’ll identify yourself via Veriff easily and safely. You just need to take picture of yourself and your passport or id-card.

7.  Take Delivery of your Products
Depending on the delivery option you selected during checkout, the products are delivered to you by insured mail, or will be waiting for you to personally pick them up at our office. Click here to read more about delivery.

Buy Over the Counter from Tavex

Just walk into our office in Helsinki and buy over the counter. For purchases over the counter, Tavex accepts cash up to 1000 euros, card payment up to 10 000 euros and foreign currency. If you have a Finnish bank account, you can also make order in our web shop and pay it online. We will send you email when the products are ready for pick up. If you have account in Osuuspankki, you can also come to our office, choose your products and make a transfer with your mobile device and you will get the products with no waiting time.

Investment gold has been sold without VAT since 1 January 2000 within the EU. Investment silver coins and bars carry 25,5 % VAT in Finland.

Tavex is a serious market player and therefore we consider it very important not to sell products we do not currently have in stock.

Tavex is also a wholesaler of precious metals to other retailers. Every contract is tailored to the individual client. If you are a company that is interested in working as a reseller of Tavex’s products, please call us on +358 9 68 149 149 or by email at tavex@tavex.fi.

For orders over 10 000 euros please call us on +358 9 68 149 149 or email us at tavex@tavex.fi to discuss even better prices.

Tavex is part of the Tavex Group which operates in eight countries (Sweden, Denmark, Norway, Finland, Poland, Bulgaria, Estonia and Latvia). The Group is Northern Europe’s largest dealer of precious metals and thus handles vast amounts of products. In addition, we are partners with well-known companies such as Valcambi, PAMP, the Perth Mint, the Austrian Mint and China Great Wall Coins Investments from whom we obtain our products. Therefore, we are able to offer extremely competitive prices.

We do not send products outside Finland.

We need your date of birth to be able to confirm that the client and the receiver are the same person.

It is not possible to order on your own products with the stock status “arrival unknown” in the online shop. We recommend you call us on +358 9 68 149 149 or by email at tavex@tavex.fi about a possible order.

The order will automatically be cancelled if payment is not made within one hour of placing the order. If you want to cancel your order, please call us on +358 9 68 149 149 or by email at tavex@tavex.fi.

The client, the payer and the recipient must be the same person, whether you pay by bank transfer or debit/credit card.

Every invoice has a unique sum and therefore we do not usually have any problems matching your payment with your order. But we recommend that you inform us if this problem occurs on +358 9 68 149 149 or by email at tavex@tavex.fi.

As fine gold coins and bars are extremely soft, they can very easily be damaged. Product’s value is decreased when gold is scratched, bent or the original package has been opened or other way damaged.

Do not remove coins or bars from their package (plastic capsule, vacuum pack) unless it is absolutely necessary.

1. Always pick up coins and bars only by their edges.
2. Never touch gold anywhere on its surface as fingerprints may reduce the value.
3. If you need to touch gold products, it advisable to wear white, clean cloth gloves.
4. Never try to bite gold to test its softness.
5. Try not to let one coin touch another as nicks and scratches can result.
6. Do not drag coins across any surface.

When removing coins from a holder is necessary, place them on a clean, soft surface. A velvet pad is an ideal surface.

PS! The above applies mainly to new gold coins and bars. Many historical gold coins have been in circulation and are therefore scratched and nicked. Gold market value has preserved in spite of that.

The spot is the current market-clearing price of gold or silver that is set by factors of supply and demand in the global financial markets. The spot price refers to 1 troy ounce of .999 fine gold or silver.

The bid (or buy as a layman’s term) is the price at which market participants, such as Tavex, are ready to buy gold or silver at any given time.

The ask (or sell as a layman’s term) is the price at which market participants, such as Tavex, are ready to sell gold or silver at any given time.

The spread is the difference between the ask and the bid price. For example, if the bid for a 1 ounce Gold Philharmonic is €1000 and the ask price is €1040 then the “bid-ask spread” is €40. A low bid-ask spread is often a good indicator of high liquidity. Products with high liquidity, such as the Gold Philharmonic coin, will have a lower bid-ask spread compared to other less well-known gold coins, which means that you, as an investor, will save money when trading in and out of your investment.

Every product that Tavex sells comes with a premium. A premium is added to cover the cost of the fabrication and distribution of the item. The premium is calculated by taking the price of a product minus the spot price of the metal. For example, if the current spot price of gold is €1020, and if Tavex sells a 1 ounce Gold Philharmonic for €1070 then the premium is €50.

Although the weight of gold and silver is sometimes quoted in kilograms or grams, the official weight measurement to gauge the mass of precious metals is the troy ounce. One troy ounce (oz) equals 31.1034768 grams. Note that a troy ounce is not the same as an avoirdupois ounce (more commonly known as the kitchen ounce) which equals approximately 28.34 grams.

The purity of gold and silver is measured in millesimal fineness, which denotes the purity of the metal in parts per thousand. For example, the PAMP 100 gram gold bar contains a gold fineness of 999.9, which means that the bar is 99.99% pure gold. Another example, the $20 Double Eagle with a gross weight of 33.43624 grams contains a gold fineness of 900, which denotes a gold purity of 90% or 33.43 x 0.9 = 30.092 grams of pure gold.

In addition to fineness, the traditional purity measurement of gold is the karat (K). The highest karat rating is 24 and this equals or is greater than 99.9% pure gold. Gold jewellery in Europe most often contains a gold purity of 14 and 18 karats, which equals 14/24 = 58.3% and 18/24 = 75% pure gold respectively.