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Cookie usage
Necessary
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| tavex_cookie_consent | Stores cookie consent options selected | 60 weeks |
| tavex_customer | Tavex customer ID | 30 days |
| wp-wpml_current_language | Stores selected language | 1 day |
| AWSALB | AWS ALB sticky session cookie | 6 days |
| AWSALBCORS | AWS ALB sticky session cookie | 6 days |
| NO_CACHE | Used to disable page caching | 1 day |
| PHPSESSID | Identifier for PHP session | Session |
| latest_news | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| latest_news_flash | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| tavex_recently_viewed_products | List of recently viewed products | 1 day |
| tavex_compare_amount | Number of items in product comparison view | 1 day |
Preference
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| chart-widget-tab-*-*-* | Remembers last chart options (i.e currency, time period, etc) | 29 days |
| archive_layout | Stores selected product layout on category pages | 1 day |
Marketing
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| cartstack.com-* | Used for tracking abandoned shopping carts | 1 year |
| _omappvp | Used by OptinMonster for determining new vs. returning visitors. Expires in 11 years | 11 years |
| _omappvs | Used by OptinMonster for determining when a new visitor becomes a returning visitor | Session |
| om* | Used by OptinMonster to track interactions with campaigns | Persistent |
Statistic
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| _ga | Used to distinguish users | 2 years |
| _gid | Used to distinguish users | 24 hours |
| _ga_* | Used to persist session state | 2 years |
| _gac_* | Contains campaign related information | 90 days |
| _gat_gtag_* | Used to throttle request rate | 1 minute |
| _fbc | Facebook advertisement cookie | 2 years |
| _fbp | Facebook cookie for distinguishing unique users | 2 years |
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Delivery & Insurance
1. Delivery
When placing an order through our online shop, you can choose to have the products delivered to you by Posti or to collect them in person at one of our offices in Finland. Please take notice that we do not send products outside Finland.
A. Delivery by Posti: after we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 or 2 working days. You will receive a delivery notification from Posti, when the delivery is to be collected from your nearest post office.
B. Self pick-up: you are welcome to come and collect your products at our office in Fabianinkatu 12 Helsinki the same day that we have received your payment.
In both instances, you need to bring a valid ID to collect the products.Take into consideration that the client, the payer and the recipient must be the same person.
2. Insurance
The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, Posti is liable to compensate.
3. Packaging
The products are encased in protective wrapping and placed in a discreet, unbranded padded package.
4. Shipment Tracking
Once the products have been packaged and sent you will receive instructions and a code to track the shipment
5. Delays
Should a delivery delay occur or if the ordered product is out of stock, we will always contact you by email to give you details about the delivery.
6. Shipping Prices
The shipping charge is 18 euros per 5000 euros insured package, applicable to deliveries within Finland.
Does Tavex send orders to countries other than Finland?
We do not send products outside Finland.
How are goods delivered?
Secure and fast delivery by Posti: Your order delivered by Posti and is fully insured. After we have received your payment, the products will be dispatched within 24 hours. Delivery time is within 1 or 2 working days. Posti courier will contact you via phone. Once the products have been packaged and sent you will receive instructions and a code to track the shipment.
Do you offer self-pickup option?
You are welcome to come and collect your products at our office in Helsinki the same day that we have received your payment.
How much are the delivery costs?
The cost of delivery is calculated in the cart checkout on the basis of the weight and value of products. You can check the cost if you add products in the cart and choose delivery method.
Do you provide insurance for the delivery?
The package is fully insured, and in the extremely unlikely case that the package is lost or damaged, we will re-ship the items or refund your money.
