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Cookie usage
Necessary
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| tavex_cookie_consent | Stores cookie consent options selected | 60 weeks |
| tavex_customer | Tavex customer ID | 30 days |
| wp-wpml_current_language | Stores selected language | 1 day |
| AWSALB | AWS ALB sticky session cookie | 6 days |
| AWSALBCORS | AWS ALB sticky session cookie | 6 days |
| NO_CACHE | Used to disable page caching | 1 day |
| PHPSESSID | Identifier for PHP session | Session |
| latest_news | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| latest_news_flash | Helps to keep notifications relevant by storing the latest news shown | 29 days |
| tavex_recently_viewed_products | List of recently viewed products | 1 day |
| tavex_compare_amount | Number of items in product comparison view | 1 day |
Preference
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| chart-widget-tab-*-*-* | Remembers last chart options (i.e currency, time period, etc) | 29 days |
| archive_layout | Stores selected product layout on category pages | 1 day |
Marketing
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| cartstack.com-* | Used for tracking abandoned shopping carts | 1 year |
| _omappvp | Used by OptinMonster for determining new vs. returning visitors. Expires in 11 years | 11 years |
| _omappvs | Used by OptinMonster for determining when a new visitor becomes a returning visitor | Session |
| om* | Used by OptinMonster to track interactions with campaigns | Persistent |
Statistic
| Cookie name | Cookie description | Cookie duration |
|---|---|---|
| _ga | Used to distinguish users | 2 years |
| _gid | Used to distinguish users | 24 hours |
| _ga_* | Used to persist session state | 2 years |
| _gac_* | Contains campaign related information | 90 days |
| _gat_gtag_* | Used to throttle request rate | 1 minute |
| _fbc | Facebook advertisement cookie | 2 years |
| _fbp | Facebook cookie for distinguishing unique users | 2 years |
Add price alert
I forgot to add the invoice number as a reference when transferring the funds to Tavex, what shall I do?
Every invoice has a unique sum and therefore we do not usually have any problems matching your payment with your order. But we recommend that you inform us if this problem occurs on +358 9 68 149 149 or by email at tavex@tavex.fi.
Can someone else pay for my order?
The client, the payer and the recipient must be the same person, whether you pay by bank transfer or debit/credit card.
How to buy?
Buy Online from Tavex
To place an online order, just follow these six easy steps:
1. Choose your Products
Find the desired products under our product category list (Gold Bars | Gold Coins | Silver Bars | Silver Coins) and add them to your shopping cart by clicking the “Add to Cart” button.
2. Check your Cart
The shopping cart provides you with an overview of the total value of your order and enables you to easily add to or take away the products you have previously chosen. Once you feel ready to finalise your order, just click the “Checkout” button that is visible at the bottom right of your shopping cart window.
3. Checkout
In the checkout window, we ask you to select a delivery option (self pick-up or insured mail), and to fill in the required personal information either as a member or as a guest. Review that you have filled in all the details correctly and thereafter click the “Order” button that is visible at the bottom right of your checkout window.
4. Confirmation
Your order is now placed and an invoice containing the payment details and the instructions on how to transfer the funds is automatically sent to the email address you provided during the checkout.
5. Make Payment
The clearing of your funds usually takes place on the same day. If you make the paymant after 16:30 or on the weekend the clearing may take place on the next banking day morning, depending on who you bank with. Click here to read more about our payment options.
6. Identify yourself via Veriff
You’ll identify yourself via Veriff easily and safely. You just need to take picture of yourself and your passport or id-card.
7. Take Delivery of your Products
Depending on the delivery option you selected during checkout, the products are delivered to you by insured mail, or will be waiting for you to personally pick them up at our office. Click here to read more about delivery.
Buy Over the Counter from Tavex
Just walk into our office in Helsinki and buy over the counter. For purchases over the counter, Tavex accepts cash up to 1000 euros, card payment up to 10 000 euros and foreign currency. If you have a Finnish bank account, you can also make order in our web shop and pay it online. We will send you email when the products are ready for pick up. If you have account in Osuuspankki, you can also come to our office, choose your products and make a transfer with your mobile device and you will get the products with no waiting time.
